At The International Certification and Training Academy hereafter known as TICTA we take your privacy very seriously and are committed to protecting the security of your information.
TICTA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. (Last updated 24th May 2018)
The policy contains the following sections:
Who we are
What type of personal information we collect
The personal information we collect from you is limited to what is necessary to enable us to carry out the purposes for which it is collected. The type of information TICTA collects depends on the reason for your interactions with us and the choices you make.
The data we may collect, store and use can include the following:
Name and contact information. We may collect your first and last name, date of birth, title, job title and company name, e-mail address, postal address, phone number and other similar contact details.
Any personal information you choose to provide within correspondence to you.
Photographs and videos.
We may collect online identifiers including cookies (for more information please see Cookie section of the Policy)
We also collect information concerning your marketing preferences.
You have choices about some of the personal information we collect.
When you are asked to provide personal information, you may decline. Please note if you choose not to provide personal information that is necessary for us to carry out your request we may not be able to fulfil your request.
We may provide links via TICTA’s website to other third party websites.
The privacy practices of these third party websites are outside of our control and in these cases, you should check the privacy notices of any third party websites before disclosing any personal information.
How we collect the information from you
There are various ways you might share your personal information with TICTA depending on how you interact with us. At present we offer the following channels of communication (though not all may be available and will depend on the reason for contacting us).
Face to face
You may choose to restrict the collection or use of your personal information by looking for the box to tick to indicate that you do not want your information to be used for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind. Details of how to do this are provided in the Your Rights in Connection with Personal Information section of the Policy.
What we do with the information we gather
There are various ways we may use or process your personal information. These are listed below along with the legal basis we rely on in each case.
Where you have provided your consent, we may use and process your information to:
Keep internal records up to date.
To notify you of changes to our services and to otherwise communicate with you for example to respond to queries you submit to us.
Contact you from time to time regarding products or services which we reasonably think may be of interest to you. Please be assured we will not spam you and will only contact you with information which is aligned to the consent you have given.
Carry out market research. We may contact you by e-mail, phone or mail to obtain feedback on our products and services. We may use this information to customise our products and services according to your interests and to identify popular products.
To help review, develop and improve the products and services we offer.
Provide you with medical diagnosis and treatment.
You can withdraw consent at any time by contacting us using the details provided in the Your Rights in Connection with Personal Information section of the Policy.
We may use and process your personal information to perform a contract with you (or a contract made with someone else which requires us to provide goods or services to you, such as a training course) and to fulfil and complete your orders for goods and services entered into with us.
We will support customers with requests for information.
We will support customers with first aid supplies, booking training courses and other enquiries. We will process your personal information to respond to any correspondence you send us to fulfil the requests you make before and after purchase. We will also carry out your personal information to carry out reasonable administration of your order or booking.
We may process information necessary to promote our business, products or services. We may use photographs or video footage which feature you, but does not identify you by name to promote TICTA.
We may process information necessary for us to operate the administrative aspects of our business efficiently and effectively.
We may process your information to comply with a request from you in connection with the exercise of your rights.
We may process your personal information to inform you of updates to our terms and conditions and policies.
Please note that we may process your personal information without your knowledge or consent, in accordance with this Policy, where this is required or permitted by law.
We will not sell, distribute or lease your information to third parties unless we have your permission or are required by law to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
How long we will keep your personal data for
We will only retain your personal data for as long as necessary to fulfil our ongoing regulatory, quality assurance and/or legal obligations. Some data is required to be held by law and to fulfil contractual obligations with both you and the awarding bodies we work with to certify your qualifications. For example, learner and achievement data will be retained beyond the end of a learner’s training in case it should be required during regulatory audits, complaint handling, appeals and/or legal proceedings.
In other situations we store your data for as long as we believe there is a legitimate mutual interest between us as an existing or prospective customer.
You have certain rights with regards your personal data and details of these rights are provided in the Your Rights in Connection with Personal Information section of the Policy.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Changes to your personal information
Please let us know if your contact information changes so we can ensure our records are accurate and up to date. You can request that we change your contact details by contacting us via e-mail at firstname.lastname@example.org or by post to The International Training and Certification Academy, 6 Bridle Road, Coalville, Leicestershire, LE67 3GB.
By law you have the right to:
Be informed about the collection and use of your personal information. This enables you to understand the purposes for processing the data, retention periods and who it will be shared with.
Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check we are lawfully processing it.
Request corrections to personal information we hold enabling you to have incorrect or incomplete information held corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us to continue processing it.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing your personal information. This enables you to ask to suspend the processing of your personal information about you, for example if you want us to establish its accuracy or the reason for processing it
Request to transfer your information to a third party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party please send a written request via e-mail at email@example.com or by post to The International Training and Certification Academy, 10 Lees Crescent, Whitwick, Leicestershire, LE67 3GB.
We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We will ask information to confirm your identity and where applicable help us search for your personal information.
How to lodge a complaint
If you believe that your data protection rights may have been breached, you can lodge a formal complaint by contacting us as described above. If you are unhappy with our response you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The contact details for the ICO, the data protection regulator in the UK, are below:
Information Commissioner’s Office
Call: 0303 123 1113